Frequently Asked Questions

Everything you need to know about your Ibex shopping experience.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How can I return or exchange an item?

You can return any unworn and unwashed items within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label and start your exchange or refund process.

What materials are used in Ibex apparel?

We specialize in premium, high-performance fabrics including sustainable Merino wool, organic cotton, and recycled synthetics designed for durability and comfort.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna or Afterpay.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.