Returns & Exchanges

At Ibex, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Our goal is to ensure you find the perfect fit and style for your wardrobe with absolute confidence.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the original items with their tags attached into the shipping box and include the printed return authorization slip inside.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and secure it firmly to the outside of your package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.